Frequently Asked Questions

It’s completely normal to feel nervous before speaking to a psychologist, especially if it’s a new experience, but with our gentle approach we hope to quickly show you that there is nothing to worry about. Your first appointment is a time where any questions you have can be answered. Your experienced clinician at Mind Matters will ask you a series of questions to find out what you’ve been experiencing and identify the goals you would like to address. By getting to know you, they will be able to tailor therapy to specifically meet your individual needs and aim to give you the right tools to find balance and practical solutions. You will leave your first therapy session feeling empowered with a greater understanding of your mindset and how to change unhelpful or unwanted thoughts, behaviours, and emotions.

The first time you meet with us, your therapy session will be 90 minutes long, with subsequent sessions lasting 50 minutes. Our initial sessions are extended so we can gain a thorough understanding of what you are experiencing without rushing through the process. We want to get to know you as best we can so we can move forward in the best way possible.

The length of therapy is different for everyone and dependent on the extent of your issues. Some will be resolved in just a few sessions, whereas other problems may require longer-term therapy. Our primary goal is to ensure that you feel confident and empowered to address all that life throws at you.

Therapy is beneficial for anyone seeking to educate themselves on their mental health challenges, who need a helping hand to guide them or are seeking change and emotional balance. If you experience any of the following then therapy will be helpful:

Experiencing a crisis (relationship, family, career or personal)
Rapid changes occuring in your life or lack of change
Feeling a lack of control
Feeling distress, overwhelm, low, angry or anxious
Experiencing conflict within your relationship/s
Feeling isolated or misunderstood
Loss of motivation and self belief

You do not need a referral to speak to a psychologist, but you may get one from your GP which will entitle you to a Medicare rebate.

If you have sought a MHCP (Mental Health Care Plan) from your GP, you are entitled to a rebate of $128.40 per session for 10 therapy sessions per calendar year.

Change is always possible. Research has found that psychological treatments are efficient in helping manage mental health issues, no matter how complex they may seem. Once our clinicians have completed a thorough assessment, they will tailor evidence-based interventions to best help you achieve your goals. You will also learn how to successfully navigate your way through your relationships and manage any crisis that you may face.

The advantage of therapy is that it gives you a chance to stop and reflect – you will spend the entire time focussing on your needs and addressing underlying issues. Unlike chatting to friends, you can feel confident that everything discussed will be kept confidential. A psychologist is an expert in human behaviour and can utilise proven evidence-based therapies to help you develop skills and strategies to not only resolve current issues but also prevent future problems.

A psychiatrist is a medical practitioner who specialises in mental health and can prescribe medication. Psychologists are trained mental health professionals who help clients with everyday problems such as stress, depression, relationship issues and anxiety.

Clinical psychologists have an honours degree in psychology and complete a Masters degree to obtain specialised training in the assessment, diagnosis and treatment of mental health issues.

We work with many clients who work in the city and throughout the Eastern Suburbs. Bondi Junction station is only two train stops from the CBD, and our clinic is located just across the road from the Bondi Junction Bus and Rail Interchange, making it easy to speak to one of our clinicians before, during or after work.