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FAQs

Do you offer telehealth or telephone sessions?

At Mind Matters you have the option of speaking to your psychologist in-person, via video-call or through the telephone. Please notify our lovely team at reception if you would like a video link sent to you.

Read more about the services we offer our clients

What should I expect the first time i meet a psychologist?

It’s completely normal to feel nervous before speaking to a psychologist, especially if it’s a new experience, but with our gentle approach we hope to quickly show you that there is nothing to worry about. Your first appointment is a time where any questions you have can be answered. Your experienced clinician at Mind Matters will ask you a series of questions to find out what you’ve been experiencing and identify the goals you would like to address. By getting to know you, they will be able to tailor therapy to specifically meet your individual needs and aim to give you the right tools to find balance and practical solutions. You will leave your first therapy session feeling empowered with a greater understanding of your mindset and how to change unhelpful or unwanted thoughts, behaviours, and emotions.

Read more: What to expect from your first ever appointment with a psychologist

How long is each therapy session?

The first time you meet with us, your therapy session will be 80 minutes long, with subsequent sessions lasting 50 minutes. Our initial sessions are extended so we can gain a thorough understanding of what you are experiencing without rushing through the process. We want to get to know you as best we can so we can move forward in the best way possible.

How many therapy sessions will I need?

The length of therapy is different for everyone and dependent on the extent of your issues. Some will be resolved in just a few sessions, whereas other problems may require longer-term therapy. Our primary goal is to ensure that you feel confident and empowered to address all that life throws at you.

Who is therapy beneficial for?

Therapy is beneficial for anyone seeking to educate themselves on their mental health challenges, who need a helping hand to guide them or are seeking change and emotional balance. If you experience any of the following then therapy will be helpful:

• Experiencing a crisis (relationship, family, career or personal)
• Rapid changes occurring in your life or lack of change
• Feeling a lack of control
• Feeling distress, overwhelm, low, angry or anxious
• Experiencing conflict within your relationship/s
• Feeling isolated or misunderstood
• Loss of motivation and self belief


Read more: Achieving optimal health

Do I need a referral to see a psychologist?

You do not need a referral to speak to a psychologist, but you may get one from your GP which will entitle you to a Medicare rebate.

Do I get a rebate through Medicare?

If you have sought a MHCP (Mental Health Care Plan) from your GP, you are entitled to a rebate of $128.40 per session for 10 therapy sessions per calendar year.

I have been suffering with my problem for years. Is change possible?

Change is always possible. Research has found that psychological treatments are efficient in helping manage mental health issues, no matter how complex they may seem. Once our clinicians have completed a thorough assessment, they will tailor evidence-based interventions to best help you achieve your goals. You will also learn how to successfully navigate your way through your relationships and manage any crisis that you may face.

Read more: How change takes place within therapy

How is speaking to a psychologist different from talking to friend?

The advantage of therapy is that it gives you a chance to stop and reflect – you will spend the entire time focussing on your needs and addressing underlying issues. Unlike chatting to friends, you can feel confident that everything discussed will be kept confidential. A psychologist is an expert in human behaviour and can utilise proven evidence-based therapies to help you develop skills and strategies to not only resolve current issues but also prevent future problems.

What is the difference between a psychologist and a psychiatrist?

A psychiatrist is a medical practitioner who specialises in mental health and can prescribe medication. Psychologists are trained mental health professionals who help clients with everyday problems such as stress, depression, relationship issues and anxiety.

What is a clinical psychologist?

Clinical psychologists have an honours degree in psychology and complete a Masters degree to obtain specialised training in the assessment, diagnosis and treatment of mental health issues.

Is it convenient to see a psychologist at MindMatters if I work in Sydney CBD?

We work with many clients who work in the city and throughout the Eastern Suburbs. Bondi Junction station is only two train stops from the CBD, and our clinic is located just across the road from the Bondi Junction Bus and Rail Interchange, making it easy to speak to one of our clinicians before, during or after work.

We have added a map for your convenience

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